Terms and Conditions of Use
We at Cloud Innovators Solution have made sure to keep our terms & conditions as comprehensive for our clients as possible in order to avoid any hassle in the future. We require you to read our terms & conditions of use intensively before dealing your business with us. By using our services and placing an order to Cloud Innovators Solution, you ensure to agree to our terms & conditions.
- In case our clients find minor errors in their delivered orders, they can ask us for revisions.
- To make our service the best and provide flawless work to our clients, we offer unlimited revision and that too absolutely free!
- The exceptions occur in case the client asks for different theme, design and concept.
- Revision turnaround time is 48 hours.
Customer satisfaction is what we intend to accomplish and that makes us deliver the best to our clients. However, in case you are not fully satisfied you can avail our unlimited free revisions offer.
- If you are still not confident about the work we provide in terms of the design and theme, or if we in any way cease to meet all your specified requirements, you can submit a refund request.
- The refund request is to be submitted within 48 hours of the delivery of your initial order. After 48 hours of the delivery, it will be considered that the customer is satisfied with our services.
- For any special/combo packages, the refund will be applied similarly as that on single packages.
- In case of any duplicate charges due to the error in transaction or technical glitches, your complete order amount will be refunded.
- All the refund requests will be brought about on following arrangements:
- 1) Refund request will only be processed if it is submitted within 48 hours of delivery of the initial order. After the passage of 48 hours, refund requests will not be considered eligible.
- 2) Refund requests will not be entertained if you have utilized our free unlimited revisions offer on the same order.
- 3) In case of any discontentment, the client holds complete rights to disapprove the initially delivered order and request for a refund.
How to claim your refund
To make sure that your refund request is approved, kindly make sure to meet the following requirements.
1. You are required to specify your concern while requesting a refund. To claim your refund, contact us via any of the following modes
- Call us on +92 213 4893113
- E-mail us at firstname.lastname@example.org
2. We will try our best to resolve your concerns by means of our refund policy. In case the matter stays unresolved, we will send you an approval e-mail to your submission of refund request.
After the refund is made, the rights of your designs and initially delivered orders shall be fully given to Cloud Innovators Solution and you will not have any authority or any right to display the work sent by the company. Kindly undertake some points mentioned below.
1. Once the rights are fully transferred to the company, you agree that you have no right (direct or indirect) to use any of the designs or content, work product or media, nor will you have any ownership interest in or to the same.
2. Working in collaboration with the Government Copyright Agencies, Cloud Innovators Solution would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.
If there are any queries or concerns about our refund policy, please contact us by
The account area is a convenient yet user-friendly way to communicate with the company. It is the responsibility of our clients to keep checking the account area in order to avoid any delay in addressing any queries, concerns or instructions required by the designer or content creator.
If you do not check or use the account area frequently, you will not be provided enough adequate grounds for claiming a refund.
If you have trouble understanding how to use the account area, contact our customer service and they will guide you accordingly.
Quality Assurance Policy
We always believe that harmonized relationship between the company and the client is a way to absolute progress and growth in businesses and we appreciate such good terms we have with our customers.
Whatever we do, we make sure that all our services provide utmost contentment to our clients by means of our highly qualitative work. After all, the satisfaction of our clients is the energy that keeps us going.
A lot of research takes place in order to work on the projects we are assigned to ensure that the product we deliver is of the highest quality.
Our designers and content creators make sure that whatever they do and however they work on your order meets your specified requirements which you earlier provided via your order form.
At every step, our accomplishment is to maintain quality.
MAXIMUM SATISFACTION GUARANTEED!
Our first priority has always been to keep our clients contented with our services. In case you are not satisfied to the final product, our team takes it as a challenge and works on it until it finally stands all your specified requirements.
For your convenience, we also offer to completely coordinate with your printing company for free!
All the order files are delivered to Account Area according to the date specified on the ‘Order Confirmation’.
An e-mail is also sent to inform the clients that their order has been delivered to their specific account area.
All the policies relevant to revision and refund are subjected to date & time of the order delivered to client’s account area.
We provide an order reference number soon after the order is placed. This enables the customers to track the status of that order and post revisions against the reference number.
We deliver all our customized orders via e-mail within 2 to 3 days of receiving your order.
Even after delivering the order to our clients, we keep a record of the orders delivered and this information is stored and maintained in our database. When you receive your order, we still keep the final product in our record.
Therefore, if you ever need the final files in the future, we can provide them to you.
To obtain the final product, simply make a request to us and we will deliver you the files again.
Copyrights of Logo
- Cloud Innovators Solution retains all the rights of the concepts of logos that you view in ‘My Account Area’ before making the request of final files.
Once you have requested the final files of your logo, you reserve the right to coordinate with the copyright agencies to transfer the copyrights of logo to your business name and complete the process.
Photos, Images & Digital Content Policy
Cloud Innovators Solution only uses non-exclusive, royalty free photos or images in its design services and does not claim any right of ownership for the same.
All Information about the royalty free Images/photos and digital content used for custom orders will be kept in company's archive for NOT more than 6 months, after which the content is automatically removed from the records.
The royalty free content is allowed for web use only. In case the customer wants to print these images or photos, a separate subscription fee applies.
Cloud Innovators Solution is not liable for any claim of ownership of the image, photo or digital content used in production by the third party.
We offer 24/7 customer support service to anyone who has any queries.
You can speak to our Sales Professionals about your queries and concerns.
Our 24-hour customer support service providers will guide you through the process and you will be provided with immediate response to all your queries any time of the day.
Use of stolen credit cards is a serious crime and is strictly prohibited. We work in close collaboration to fight cybercrimes and in case any fraudulent activity is observed, Cloud Innovators Solution reserves the right to report the deceptive orders to the Federal & State Agencies.